Customer Service Advocate (Full Time, Call Center) - Lubbock, Ave Q (7952) - Prosperity Bank in Lubbock, Texas For Sale

POSITION PURPOSE Responsible for providing excellent customer service and maintaining strong professional relationships in the Bank's CustomerServiceCenter (call center). Courteously and promptly resolves customer questions and/or problems. Performs a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Has knowledge of deposit and loan products and services. Identifies sales and referral opportunities and strives to meet related goals. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the effective and professional performance of financial service functions. Presents and explains Bank products and services to clients and assists in meeting their financial needs including the following: opening, closing and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans. Answers questions and solves problems for clients by listening, collecting data, and securing answers. Profiles clients to identify sales and referral opportunities. Consistently strives to meet referral and call quality goals. 2. Assumes responsibility for establishing and maintaining effective, professional business relations with clients. Resolves client requests and questions promptly, courteously, and professionally. Receives and processes new client accounts and changes to existing accounts such as names changes, address changes, product changes, and other account maintenance as requested. Maintains privacy of customer account information. Maintains and projects the Bank's professional reputation. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management. Assists area personnel as required. Keeps supervisor informed of area activities and significant problems. Completes required reports and records accurately and promptly. Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays. 4. Assumes responsibility for related duties as required or assigned. Actively and professionally sells Bank products and services. Responsible for meeting sales production goals. Performs related clerical duties as needed. Ensures that work areas are clean, secure, and well maintained. A CREDIT REPORT WILL BE RUN ON QUALIFIED APPLICANTS! Required Skills Excellent communications and public relations skills. Well organized. Detail oriented Willingness to assist others. Strong typing abilities. Able to use PC, calculator, and office equipment. Required Experience High school graduate or equivalent. Knowledge of Company products, sales policies, and procedures. Customer service and data entry experience.
Source: http://www.jobs2careers.com/click.php?id=xxxxxxxx26.96